HL438 Measuring Organizational Performance and Impact of Animals

Course Description

This course will examine performance measurement and impact assessment in animal protection work. The course provides frameworks and application exercises related to performance measurement, benchmarking, and impact analysis for animal care and advocacy organizations. 3 credits

Course Learning Outcomes

At the conclusion of the course, students will be able to:

  • Identify the types of measures organizations need to collect to have a balance between effectiveness/efficiency and input/processes and output.
  • Consider potential problems and unintended consequences of the solution and developed preventive and contingent actions to address them.
  • Analyze data about the process and its performance to help stratify the problem, understand reasons for variation in the process to identify potential root causes.

Course Topics

(Subject to Change)

  • Performance Measurement
  • Logical Thinking and Data Collection
  • Setting Benchmarks
  • Measuring Policy and Advocacy Success
  • Innovation
  • Impact
  • Operational Performance
  • Implementation

Course Materials

(Subject to Change)

  • Collins, J. (2005). Good to Great and the Social Sectors, New York: Harper Collins.
  • Saul, J. (2004). Benchmarking for Nonprofits: How to Measure, Manage, and Improve Performance, St. Paul, MN: Wilder Publishing Center.
  • Crutchfield, L. & Grant, H. M. (2012). Forces for Good, San Francisco, CA: Jossey-Bass.