Director of Operations
Essential Duties and Primary Job Purpose
Oversees the operation of all facility programs, procedures and resources on a daily basis. Hires, trains, supervises, evaluates, promotes and terminates management level staff members. Regularly reviews and assists in updating each department's guidelines assuring compliance with local, state and federal regulations and the mission of the facility. Prepares and manages facility budget, reviews departmental expenditures and serves as primary purchasing agent. Assists with public relations and education outreach.
Representative Tasks & Major Responsibilities
- Is responsible for the daily supervision of all facility departments, department heads and subordinate staff. Oversees the hiring and training of new management level staff and regularly reviews and evaluates job performance. Responsible for assuring that proper policies and procedures are followed in all departments. Addresses both union and non-union employee grievances and complaints.
- Analyzes statistical data to develop new strategies, figure projections, and determine trends using a variety of computer software programs. Develops and conducts research projects. Regularly compiles and presents reports to the executive director and board of directors or governing body on facility operations and activities.
- Evaluates all new and on-going projects regularly to determine and implement needed changes. Regularly reviews facility policy and procedures manuals and standard operating procedures to assure compliance with local, state and federal guidelines and the facility mission.
- Continuously institutes staff training, continuing education seminars and development programs to assure staff is aware of new and revised policies, procedures, rules and regulations.
- Responds to complaints about employees, volunteers and facility procedures. Assists customer service representatives when dealing with difficult situations. Investigates employee accident reports.
- Reviews budgets of the various departments and assists department heads with fiscal planning. Develops annual budget for the facility and monitors facility revenue and expenses in relation to annual budget. Serves as contract agent for facility and negotiates with vendors.
- Meets with executive director regularly to determine strategies. Coordinates efforts with the board of directors or governing body and executive director in developing, implementing, interpreting and updating facility policies and procedures. Attends facility meetings as required.
- Oversees the maintenance and upkeep of buildings, grounds, machinery and equipment.
- Meets with local officials, civic groups, schools, special interest groups and the media to explain facility policies and procedures and educate the public about animal control and animal welfare issues.
- Assumes the duties and responsibilities of the executive director in the executive director's absence. Develops and directs special projects at the request of the executive director.
To perform this job successfully, an individual must be able to perform each essential duty and task satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Demonstrated supervisory knowledge to include training methods, motivation and decision making techniques. Knowledge of all union contracts and related labor issues. Skill in mediating disputes, conflicts and grievances. Ability to train and effectively direct the activities of department heads.
- Demonstrated program management knowledge to include basic statistical methods, fiscal and budgetary practices, knowledge of local, state and federal regulations for the workplace.
- Ability to build alliances with community organizations and agencies. Ability to establish and maintain effective working relationships with vendors.
- Demonstrated personal communication skills to include knowledge of interviewing techniques, public speaking, skill in writing and editing and ability to express thought orally in a clear manner.